Privacy Policy – Inner Phoenix
Last updated: [14/7/2025]
At Inner Phoenix, we are committed to protecting your personal information and respecting your privacy.
1. Who we are
We are Inner Phoenix, a small business based in Belfast, Northern Ireland, creating unique, personalised products made to order.
If you have any questions about this Privacy Policy or how we handle your data, please contact us at:
Email: [Insert your contact email]
2. What personal data we collect
We collect only the information necessary to process your order and personalise your item. This may include:
- Your name
- Your delivery address
- Your email address
- Your order number
- Any image(s), text, or customisation details you send us after your purchase
- If you subscribe to our newsletter: your email address and consent to receive updates
We do not collect or store any payment information; all payments are processed securely by third-party platforms (e.g., Etsy, PayPal, Stripe, etc.).
3. How we use your data
We use your personal data solely for the following purposes:
- To process and fulfil your order
- To contact you regarding your order or any customisation requests
- To create your personalised item
- To ship your item via Royal Mail or another trusted courier service
- If you subscribed: to send you occasional emails with updates, special offers, or news about our products
We do not use your data for unsolicited marketing and never sell or rent your information.
We only share your data with third parties when necessary to fulfil your order (e.g., couriers or platform providers).
You can unsubscribe from our newsletter at any time by clicking the link in the email or contacting us directly.
4. Website platform (Wix)
Our website is built and hosted on the Wix.com platform. This means that certain data (such as cookies, session data, IP addresses, analytics, or contact form submissions) may be processed or stored according to Wix’s own privacy policy and data handling rules.
While we do our best to be transparent and protective of your privacy, some aspects of data collection and storage are governed by Wix, not us directly.
For more information, you can read Wix’s own privacy policy here:
https://www.wix.com/about/privacy
5. Data storage and security
We store your information securely using password-protected systems and trusted platforms. Your data is retained only for as long as necessary to:
- Complete your order
- Handle potential returns or disputes
- Comply with tax, accounting, or other legal obligations under UK law
- For newsletter subscribers, until you withdraw your consent
After this period, your data is deleted or anonymised.
6. Your rights
Under the UK GDPR and the Data Protection Act 2018, you have the right to:
- Request access to the personal data we hold about you
- Request correction or deletion of your personal data
- Object to or restrict certain types of data processing
- Withdraw your newsletter consent at any time
- Lodge a complaint with the UK Information Commissioner’s Office (ICO)
To exercise any of your rights, please email us at: [Insert your contact email]
7. Changes to this Privacy Policy
We may update this policy occasionally to reflect changes in our business, website platform, or legal requirements. The “Last updated” date at the top will always reflect the most recent version.